This privacy notice for IMAGE Studios Franchise, LLC (“Company,” “we,” “us,” or “our“) describes how and why we collect, store, use, disclose, and otherwise process personal information when you use our services (“Services“). This notice applies to our website at imagestudios.co and any website, form, chat, text message program, or other service that links to this notice. IMAGE Studios franchise locations are independently owned and operated. When you interact with a location page, request information, book a tour, book a service, request franchise information, use our chat or messaging tools, submit a lead form, submit information for a specific location, or otherwise engage with us in sales, marketing, service, or event related activities we may collect information for, and share information with, the independently owned and operated franchisee for that location so that the franchisee can respond to you and communicate with you as described in this notice.
Questions or concerns? Reading this privacy notice will help you understand our privacy practices and your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have questions or concerns, please contact us at marketingteam@imagestudios.co.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics in the sections below.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with IMAGE Studios and the Services, the choices you make, and the products and features you use, including contact information, phone numbers, email addresses, location or service preferences, lead form information, chat content, and records of your marketing, telephone, and text messaging preferences and consents.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We may receive information from independently owned and operated IMAGE Studios franchisees, service providers, advertising and analytics partners, and business partners where permitted by law and consistent with this notice.
How do we process your information? We process your information to provide, improve, and administer our Services, respond to inquiries, schedule tours or services, communicate with you, send marketing and promotional communications where permitted by law and your preferences, maintain telephone and text messaging consent and opt-out records, for security and fraud prevention, and to comply with law.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of service providers, franchisees, affiliates, advertising and analytics partners, and other third parties, as described below.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Text messaging and mobile information. We do not sell or share text messaging originator opt-in data, SMS consent records, or mobile numbers collected for SMS programs with third parties or affiliates for their own marketing or promotional purposes. We may disclose that information to service providers, communications vendors, and franchisees solely to provide messaging services, respond to your requests, document consent, honor opt-out requests, and comply with law.
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us, our franchise opportunities, our locations, our salon suites, or our products and Services, request a tour or service, use our chat or messaging tools, participate in activities on the Services, or otherwise contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
In Short: We process your information to provide, improve, and administer our Services, respond to your requests, communicate with you, send marketing communications where permitted, maintain consent and opt-out records, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
Telephone, text, and email communications. If you provide your phone number or email address, we, the independently owned and operated IMAGE Studios franchisee for the location you select, and service providers acting on our behalf may contact you to respond to your request, provide information about IMAGE Studios locations, salon suites, services, franchise opportunities, promotions, or events, and for other purposes disclosed at the time you provide your information. Your consent is not required as a condition of purchasing any property, goods, or services, renting a salon suite, booking a tour, booking a service, or using our website. Message frequency varies. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us. You may also ask us not to call or text you by contacting us using the information below. We will document and honor opt-out and do-not-call requests as required by applicable law.
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“service providers”) who perform services for us or on our behalf and require access to such information to do that work. These service providers may include website hosting providers, data analytics providers, marketing and advertising technology providers, testing and performance monitoring providers, customer relationship management providers, chat providers, telephone and text messaging platforms, and other communications vendors. We have contracts in place with our service providers that are designed to help safeguard your personal information. They may not use personal information we provide to them except as instructed by us and as permitted by law.
We also may need to share your personal information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, understand site performance, personalize content, measure advertising, and deliver or measure interest-based advertising. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice and cookie consent tool. Some advertising or analytics disclosures may be considered a “sale” or “sharing” of personal information under certain state privacy laws. Where required, you may opt out by using our cookie consent tool or other opt-out mechanism we make available.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law, such as tax, accounting, legal, dispute, fraud-prevention, TCPA, do-not-call, consent, or other compliance requirements. No purpose in this notice will require us keeping your personal information for longer than necessary for the applicable purpose.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at marketingteam@imagestudios.co.
In Short: You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, including consent to receive marketing emails, calls, or text messages, you have the right to withdraw your consent at any time. You can withdraw your consent by using the opt-out method provided in the communication, replying STOP to any marketing text message, telling us during a call that you do not want to receive further calls or text messages, or contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, replying STOP to any marketing text message, using any other opt-out method we provide, or contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. We will honor do-not-call and text opt-out requests within the time required by applicable law. However, we may still communicate with you for non-marketing purposes, such as to respond to your requests, send service-related messages, administer your account, document and honor your choices, or comply with law.
Do-not-call and text opt-out requests: You may ask us not to call or text you for marketing purposes at any time. A request not to receive calls or text messages from us or from a franchisee will be recorded and honored as required by applicable law. If you opt out of marketing texts, we may send a one-time confirmation text that confirms your opt-out and does not include marketing content.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies. You may also use our cookie consent tool, where available, to adjust your cookie preferences. If you choose to remove or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by participating advertisers, you may visit http://www.aboutads.info/choices/ and may use other opt-out tools required by applicable law.
If you have questions or comments about your privacy rights, you may email us at marketingteam@imagestudios.co.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to DNT browser signals. Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, after our systems are configured to recognize them.
In Short: Yes, if you are a resident of California or another state with applicable consumer privacy laws, you may have specific rights regarding access to and control over your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. California Customer Records personal information categories | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under California or federal law | Gender and date of birth | NO |
| D. Commercial information | Transaction information, purchase history, service or tour request history, location interest, product or service preferences, and related information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location, including approximate location derived from IP address and precise location if you enable device location permissions | YES |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images, chat transcripts, form submissions, and audio, video, or call recordings created in connection with our business activities, if applicable | YES |
| I. Professional or employment-related information | Business contact details, job title, work history, professional qualifications, franchise inquiry information, and similar information if you provide it to us | YES |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from other personal information | Inferences drawn from collected personal information to create a profile or summary about, for example, an individual’s preferences and characteristics | YES |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at marketingteam@imagestudios.co, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
IMAGE Studios has not sold personal information for money in the preceding twelve (12) months. We may disclose personal information to service providers, franchisees, advertising and analytics partners, and other third parties as described in this notice. To the extent our use of advertising cookies, pixels, or similar technologies is considered a “sale” or “sharing” of personal information under applicable state privacy laws, you may opt out using our cookie consent tool or other opt-out mechanism we make available. We do not sell or share text messaging originator opt-in data, SMS consent records, or mobile numbers collected for SMS programs with third parties or affiliates for their own marketing or promotional purposes.
The categories of personal information we may sell or share, as those terms are defined under applicable state privacy laws, may include identifiers, internet or other electronic network activity information, geolocation information, and inferences. The categories of third parties to whom we may sell or share personal information include advertising and analytics partners. We do not knowingly sell or share personal information of consumers under 18 years of age.
You may opt out of sale or sharing by using the cookie consent tool or other opt-out mechanism we make available. If you have enabled a legally recognized opt-out preference signal and our systems recognize it, we will process that signal as required by applicable law.
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
To exercise these rights, you can contact us by email at marketingteam@imagestudios.co, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, or if you wish to opt out of calls, texts, or marketing communications, you may email us at marketingteam@imagestudios.co or by post to:
IMAGE Studios Franchise, LLC 1370 South 2100 East Salt Lake City, UT 84108 United States
Nothing on this website and the franchise sales information on this site is intended and does not constitute an offer to sell or grant a franchise, nor is it directed to any person in any state. It is for information purposes only. The offer and sale of a franchise can and will be made only after the delivery of a Franchise Disclosure Document (FDD) to a purchaser before the sale or pursuant to an exemption in compliance with state and federal law. Certain states require that we register the FDD in those states. The communications on this website are not directed by us to the residents of any of those states. We will not offer or sell franchises unless the franchise offering is registered in the state where the purchaser resides or where the franchise will be located, if required by state law and no exemption applies. To find out more about our current status in your state, please contact us. We may store and make appropriate use of any data collected on this website.
© Copyright 2026 IMAGE Studios Franchise, LLC. All Rights Reserved.
California, New York, and Minnesota: THESE FRANCHISES HAVE BEEN REGISTERED UNDER THE FRANCHISE INVESTMENT LAW OF THE STATE OF CALIFORNIA. SUCH REGISTRATION DOES NOT CONSTITUTE APPROVAL, RECOMMENDATION OR ENDORSEMENT BY THE COMMISSIONER OF FINANCIAL PROTECTION AND INNOVATION NOR A FINDING BY THE COMMISSIONER THAT THE INFORMATION PROVIDED HEREIN IS TRUE, COMPLETE AND NOT MISLEADING. THIS ADVERTISEMENT IS NOT AN OFFERING. AN OFFERING CAN ONLY BE MADE BY A FRANCHISE DISCLOSURE DOCUMENT FILED WITH THE DEPARTMENT OF LAW OF THE STATE OF NEW YORK. SUCH FILING DOES NOT CONSTITUTE APPROVAL BY THE DEPARTMENT OF THE LAW OF THE STATE OF NEW YORK. MINNESOTA REGISTRATION NUMBER: F-8253